In some ways, I’m a bit of a Luddite; I still dislike my cell phone (I had a Tracfone for years until I was dragged literally kicking and screaming into the 21st century a few years ago). I still use a paper calendar for scheduling my week (this is more that my brain can’t process things in a digital format for scheduling and try to find room to breathe occasionally. I like being able to visually lay out my week and schedule meetings and workshops where I can find time to do work in between them). But I digress.
My friends and many business associates chuckle at me because in most ways, I am a massive computer and technology geek. AI fascinates me, for example, down a rabbit hole I go. Ohhhh, new social platform alternative to Twitter…………Ohhh, Canva Design challenge……
But……. Printed physical business cards vs. digital. I suspect until we do away with paper entirely and also in-person meetings completely, physical business cards will be a long time in going away.
In the past few months, I’ve had several interactions with people who did not have physical business cards with them. All three went overboard trying to convince me that they no longer needed physical cards any more or even business cards at all. I’m afraid I have to disagree.
Let’s explore those interactions for a moment.
The first was back in January, where I got into a discussion with the person online in front of me in the grocery store when he commented on my custom business imprinted grocery totes. (it was a long line, not enough cashiers on duty). He asked me about my company, and we chatted for a few minutes, and I gave him my card and asked him for his.
He said, “I don’t carry cards anymore because I use digital cards now, I just converted to all digital last week. I think digital business cards are fantastic, etc. etc. the greatest thing since sliced bread.”
Well…. Ok then. I’m game.
Him: “Here scan this QR code on my phone.”
I scan the code. Me: “Ok, so is this what’s supposed to happen? It’s bringing me to the App Store on my iPhone to download a contact App.”
Him: “Oh, they told me it was supposed to get instantly added to someone’s contacts” (My ask was apparently the first test of the digital card).
Me: “I’m sorry the line is moving along, and I don’t really want to add one more app on my to phone if it’s just for one contact. Let me grab a pen, and I’ll jot down your email/phone number.” Good thing I had a pen……
The second was at a home show in Manchester, NH, my husband and I went to last month and got pigeonholed by a guy at a booth selling garage flooring. It was kind of interesting so we stuck around to chat. The booth was completely paperless.
When I asked for a card, the fellow said, “I don’t do business cards anymore or anything in print, but let me have all your contact information so I can put it into the computer and follow up.”
Sorry mate, if I’m interested, I’ll call you. Not the other way around.
My husband caved and gave him his contact info with the caveat; don’t call me during the day; I can’t take personal calls when I’m working.
Guess when he called?
He didn’t even have a QR code on anything in or on the booth either (or on his phone) or even anywhere where his website was listed on the display so I could take a picture of it, so we walked away with nothing in hand to remember the company by, except for him having my husband’s information which didn’t work out so well for him. Several marketing fails on that one.
Unfortunately (or maybe fortunately?), I don’t recall the name of the company because again, I didn’t have a way to do so easily. And the fellow was very VERY adamant that this was “the Way!” Anyone else watching the Mandalorian? While I suppose I could have snapped a picture of the display with the business name on it, at that point I was a tad aggrevated at both the pushiness to get contact information and the “new tech is the only way to go.” He lost a potentially significant sale because of this (and calling during the time when told not to call didn’t help).
The third interaction was last week at a business event. I asked a new contact for a business card and gave them mine. “I don’t have print cards anymore” was the response I got. Ok. So I scanned the code on his phone into mine, and he is now in my contact list.
Well, just dandy folks, I met 15+ people after I talked to him within a short span of time. I got business cards from pretty much all of those people except for people that forgot them or they were out of them. Note, I also have over a thousand contacts in my contact list.
If I had a little more time in between meeting other people, I would “maybe” have had a moment to try to find the contact and add a note in about who he was and where I met him, but I didn’t get a chance. And I didn’t remember until days later, and by then, I forgot his name.
This is something to keep in mind for how people do in-person networking, you meet, you greet, you chat, you move on to someone else. So normally (and in this case), I probably would forget to follow up with him unless it was a super important contact and it was top of mind.
All of the business cards I received at that event, I’ve either connected with via email or on Linkedin if I was interested. And to whoever it was that I met and got your digital contact info, I’m sorry I don’t remember your name, and I don’t have time (or the inclination) to spend lots of time trying to find you in my contact list, so I hope YOU follow up if you want to connect.
I’m not poo pooing digital business cards, but I’d like people to consider the benefits of using and having BOTH digital and physical cards. I no longer have a Rolodex, but I do like the physical business cards, so I can make notes on them, track where I got them from (date and event), and then scan them in (and then they are digital). I also keep important ones in addition in the paper format as I may refer other people to them as they are easily accesible in a card file vs searching online for information, and I also may pass them along to other contacts.
To reference the last interaction, this is where having both digital and paper cards come in handy. “I got business cards from pretty much all of those people except for people that forgot them or they were out of them.” Have the digital format for people that want it (and as a last resort if you run out (can I just say tsk tsk though?) and use the paper for most.
I know I’m not alone, I do know many people who still keep Rolodexs or similar means of keeping cards, and until all of us old fogies and luddites die out, we might be customers, guests, vendors, or, if nothing else, good contacts. (Sorry, not sorry, if that sounds sarcastic but it’s true.) Until Gen Z completely dominates the workforce, which is coming, but still a decade+ down the round, business people have to remember that customers and business contacts still come in a variety of ages and technology comfort levels.
The other small (or large) thing to remember is if the contact application is in the cloud, is there decent cell service (or service at all in some cases) everywhere? In rural”ish” NH, there is still a ton of dead zones. So if your business card app is cloud-based and you can’t connect, how useful is it to you or the person you are trying to exchange contact information with? It’s just like QR codes (which I love, by the way, as a marketing tool), but if you’re in a subway, (the longer version is well worth the watch as well), as my one of favorite marketing peeps points out from a rather older video now, but still relevant, you don’t have a cell signal………
Also, what happens if your cell phone runs out of juice at that all-day conference you are at…..
(As a side note, mostly because I am so easily amused, Canva’s AI doesn’t seem to know what a Rolodex is, the right hand photos are AI generated in the photo collage at the top, if the odd shaped fingers hadn’t tipped you off already).
