ADA Website Compliance, a Topic of Utmost Importance for Businesses

So ADA Website Compliance, for those who have not heard of it, yes it’s a thing. For those who have heard of ADA psychical compliance, yes it is related but it relates to your website instead of physical space and also to parts of your online presence. And just because your business does not have to be physically ADA compliant, does not mean you get a free pass when it comes to online website compliance.

If you have a brick and mortar business you should be ADA website compliant. If you are on online business, it’s another gray area, but you should be regardless. A recent court case in CA brings up the point that we may have to be as well. See: A Second California State Court Judge Says the ADA Covers Online-Only Businesses. 

This first came to my attention a few years ago when the lodging association I work for started getting a lot of lodging properties hit with threat letters saying that their websites are non-ADA website compliant. And so it was that I had to get up to speed with what ADA website compliance meant.

And here comes the rub, for small businesses, there is no set in stone legal guidelines we are supposed to be following, only suggested guidelines and they are important for businesses to follow for several reasons besides just making a website compliant for people with disabilities.

One, WCAG (Web Content Accessibility Guidelines) also has a lot to do with good SEO (Search Engine Optimization, ie getting found in Google search) but it also has a solid basis in good marketing, ease of navigation, ease of readability, etc.

For example, if your customer base is over 55, chances are they no longer all have 20/20 vision, if the text on your website is font size 6, not only is it not going to be ADA compliant but it will also probably not be user/customer/guest friendly, odds are you will have a pretty high bounce rate (i.e. they will navigate away) with the people that can’t easily read the text on your website who will probably go elsewhere to shop, so you have lost a sale. And that’s just one example out of many.

Why do I bring this up now if it’s been around for several years and not a new thing? With the start of Covid, we saw a drop in the number of cases and threat letters, unfortunately in the past few months, both have been on the rise.

Two, there are an awful lot of business owners who are still unaware of this, and three, the bill that has been sitting in the government languishing literally for years is being reintroduced. House Bill Introduced to Require Accessible Consumer Facing Websites and Mobile Apps was introduced (or technically reintroduced with changes from some years ago) at the beginning of October. Whether it passes or not, we won’t know probably for a while, and there are some big pros and also some big cons for businesses if it does. If that does come to pass, we may have more direction (which would be good) but we may have fewer protections (not so good) but again we won’t know unless it passes.

This is a tough one as well because even if you or whoever you work with as a website designer makes your website on the technical side 100% ADA compliant, it doesn’t mean you would pass a visual site audit by a specialist or be oked by someone using a screen reader whose job it is to specifically test websites. There are technical audits you can run to check your site at least to start with and get a heads up if your website is in really bad shape compliance wise. It’s a good place to start.

Website Accessibility Checkers

There are a ton of things that you can do (many are small changes) to make your site as accessible as possible. Adding an accessibility statement to your website is very much suggested as well as when you (or your web designer) make changes to the site, you document document document. If your business does end up going to court, having proof that you gave someone an alternative way to get the information provided on your site as well to show the fact that you know a business needs to be compliant and you have been working on it (and documenting that you have been working on it) seems to go a long way in the court cases that I have been tracking.

There is some hope for ADA complaints (which the bill, if it passes, may or may not help with), The Eastern District of New York Provides Businesses an Early Holiday Gift in Strictly Construing Standing Requirements in ADA Title III Case, the gist of this was that a woman wanted to purchase tickets to a performance and failed to actually contact the venue to see if snacks she had to bring because of her disability would be allowed, read the full article to see the full version of this as it is important from a standpoint of having an accessibility statement on your website and giving people alternative means of contacting you, i.e. sending an email or calling vs having to make any sort of transaction or reservation on your website.

I am also glad to see that the serial threat letter senders are starting to make the mainstream news so more people are aware of this. Woman files ADA lawsuits across US as ‘tester’ of compliance as this has been a huge issue for years with a handful of lawyers and plaintiffs sending out threat letters to lodging facilities, art galleries, car dealerships, and many many more types of small businesses.

The importance of having an ADA compliant website is so that your website should be as ADA compliant as possible because it is good business practices and because it should be accessible to everyone. Unfortunately, the ongoing slew of drive-by lawsuits are not helping this get recognized as the true reason to do so, instead relying on scare tactics and the FUD (fear, uncertainty, doubt) because it’s been such a gray area for so many years.

All of the people with disabilities I have discussed this issue with are not very happy about this either. It reminds me (and I personally have a huge problem with this) of people passing fake service dogs off as the real thing, it makes it that much harder for people that have real service dogs. As someone with a disability myself (dyslexia and I name that because I am great example of if your website has text (small font size and/or fancy dancy script on it) you’ll see me click away faster then freshly cooked bacon disappears in this house and that’s darn quick!), the drive-by lawsuits absolutely horrify me because it minimizes the real importance of businesses taking this seriously to make sure that a website IS accessible to everyone.

I’d recommend businesses get up to speed on ADA and learn the basics, talk to your web developer (if you have one) and get as much as you can done to make your site as compliant as possible. Even if this bill doesn’t pass, it’s likely to come up again plus your business could be hit with a threat letter at any time.

My two favorite law blogs to follow, they both have a free newsletter subscription so you can keep up to date on current news regarding all types of ADA.

Additional ADA Website Accessibility resources:

State and Regional ADA Resources (not every state has ADA resources, check your regional offices first for information)

I am not an ADA expert, I just know more then your average person but I am also learning new things every day as additional issues get raised and as businesses get hit with threat letters and come to me looking for additional information. Awareness is the first step, taking action to make your business accessible is the second.

Upcoming SCORE Workshops

Road sign saying Road to Recovery AI Next ExitThese are some of the upcoming SCORE workshops I am teaching for Merrimack SCORE. All are welcome to attend, they are free 🙂 Just be warned you will have to listen to a short shameless sales pitch about how wonderful SCORE is and how everyone should sign up and take advantage of free SCORE mentoring.  Check out some of the other workshops our Chapter is also hosting this month. The podcasting one sounds really interesting! Find more information at:

In all seriousness though, if you are a business owner or starting a new business, even if you are not interested in getting a business mentor, I very much encourage you to check out the SCORE content library. With hundreds of recorded webinars, articles and resources for every stage of business it is truly a wealth of information. SCORE helped start my business in 2003 and for that I am eternally grateful. I love being a SCORE counselor and giving back to the business community (hint hint we are always looking for mentors…..) and I have really enjoyed mentoring small businesses so far.

June 2, 2020, 2:00 pm EDT: Online Reputation Management
Learn how to respond (and not respond) to Google My Business, Yelp, Tripadvisor (if applicable) and other review sites comments and reviews. Reputation Management is not just about reviews, social media comments are always a part of it: learn how to respond to Facebook, Twitter and blog or forum comments. Learn which sites have management responses enabled and what methods you can use to combat reviews by competition or by people who have never used your services or bought your products. Find out how to use negative feedback constructively and how to set up review and comment alerts. We will also review good techniques for responding to reviews including proper customer service oriented keywords to include.
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June 9, 2020, 2:00 pm EDT: Practical Steps to Recovery for Your Restaurant and Foodservice Establishment
Please join as we review some of the industry issues that are affecting and will continue to affect the foodservice industry for some time. We will be reviewing menus, industry shortages and projected shortages and the effect of an interrupted supply chain on the industry and what establishments can do to balance those issues. We will also address how to focus on the free and very low cost advertising venues that establishments can take advantage of and further leverage especially prior to a reopening or operating in limited capacity. Additionally we will touch on coop marketing and supply as well as further exploring food and menu re-purposing.
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June 16, 2020, 2:00 pm EDT: Leveraging Facebook Groups for Business
While businesses do need to have Facebook Business Pages, learn how to leverage and optimize Facebook groups, both starting your own and taking advantage of local and targeted groups. Paying attention to group etiquette and rules as well as learn how to set that up in your own Facebook group and how best to moderate a group.
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Tuesday, June 23, 2020 2:00 PM EST: Social Media for Employers and Jobseekers
For employers, find out how to use social media and Google search to research job applicants the right way without violating privacy or hiring laws. For job seekers (and this is helpful information for employers to know as well) Find out which social networks can be used to enhance your online resume and portfolio, how to clean up your online reputation/profile and how to leverage connectors and search engine optimization to find your perfect job. We will be doing some in depth focus on using and customizing Linkedin, Twitter and Blogging for networking and job hunting. We will also be talking briefly about ATS (Applicant Tracking Systems) that many employers use to organize and review job applicants and applications.
Registration Coming Soon

Tuesday, June 30, 2020 2:00 PM EST: ADA Website Compliance
We will cover what we know about ADA (America with Disabilities Act) website accessibility lawsuits, what is currently required for ADA compliance, the difference between state and federal ADA rules, why it matters that your website is accessible to people with disabilities, and how to help protect yourself from so-called “drive-by” or “surf-by” lawsuits. Even if your business is not required to comply with ADA physical standards, your website should be complying. ADA Website Compliance also ties into the basics of good search engine optimization and is also important in many ways not related to ADA for marketing your business online.
Registration Coming Soon

Tuesday, July 7, 2020 2:00 PM EST: A Social Media Strategic Plan for Online Crisis. An Outline for Businesses
Many businesses large and small don’t think about creating a social media crisis strategic plan until after the fact. Your business is in the news in a negative fashion or a customer decides to have a meltdown online aimed at your company. Planning ahead on how you would approach an online crisis before it happens is key to helping your business survive an incident.
Registration Coming Soon

Tuesday, July 14, 2020 2:00 PM EST: How to Up Your Marketing Game at Tradeshows and Events
This webinar is useful for any type of business. What goes into a good trade show booth and display? Business to Business Expos and other Trade or Event Gatherings are great places to market your business, whether you are a service provider or a business with products to sell. Learn what goes into making a good trade show booth, what types of literature and other items to bring including “just in case” items to plan for every eventuality. We will also touch on virtual marketplaces and virtual events.
Registration Coming Soon